Håndbogen i FM

Det fælles grundlag er altafgørende

Benchmarking kan beskrives som en sammenligning med de bedste vedrørende produkter, processer, ledelse mm., samt gennemførelse af de nødvendige forbedringer for selv at blive blandt de allerbedste.

Benchmarking-processen bygger på, at man med andre sammenligner på nøgletal så grundlaget for ændringer og tilpasninger bliver forbedret.

Det er derfor vigtigt, at man sammenligner på samme grundlag og efter samme definitioner, niveauer etc.

Dette fælles grundlag beskrives detaljeret i Håndbog i Facilities Management som foreningen DFM netværk har udgivet.

For de enkelte parter er sammenligningsprocessen et vigtigt led i vurdering af egne nøgletal - f.eks. om der er firmamæssige afhængigheder der gør, at egne nøgletal ser ud som de gør, om der er muligheder for at ændre disse firmaafhængigheder eller om man skal acceptere resultatet, som grundlag for forbedringer.

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